Withdrawal & Refund Policy

Withdrawal
Candidates who have a scheduled appointment, as well as those candidates who have not scheduled an appointment with Prometric, may withdraw from the IEEE WCET certification examination.  To withdraw from the examination, candidates must do the following:

Candidates Who Have a Scheduled Examination Appointment

Candidates with a scheduled examination appointment may withdraw from the examination by canceling their appointment on or before 12:00 noon (Regional Contact Center time), five (5) business days before their scheduled examination appointment. To cancel an examination appointment, contact Prometric at www.prometric.com/wcet, call the number listed on your Authorization to Schedule notice, or contact your Prometric Regional Contact Center.  In addition to canceling your appointment with Prometric, you must submit your Examination Withdrawal information online at https://www2.proexam.org/IEEE. The withdrawal information must be submitted on or before the last day of the testing window in order to receive a refund.  See the following section on Refunds for more information.

Candidates Who Have Not Scheduled an Examination Appointment

Candidates who have not scheduled an appointment and who wish to withdraw from the examination must submit Examination Withdrawal information online at https://www2.proexam.org/IEEE.  The withdrawal information must be submitted on or before the last day of the testing window in order to receive a refund.  See the following section on Refunds for more information.

Refunds
Candidates who withdraw from the examination on or before the last day of the application period will receive a full refund of their examination fee. The US$95 application fee is nonrefundable. 

To initiate the refund, candidates must submit their Examination Withdrawal information online at
https://www2.proexam.org/IEEE.

Candidates who withdraw from the examination after the last day of the application period, but no later than 12:00 noon (Regional Contact Center time) five (5) business days before their examination appointment, will receive a 50% refund (US$177.50 for IEEE and IEEE ComSoc members and US$202.50 for nonmembers) of their examination fee. The US$95 application fee is nonrefundable.

Candidates who do not cancel their examination appointment within the specified time frame and/or do not appear for an examination appointment are considered no-show candidates and forfeit all fees.

Candidates who cannot take the examination due to a medical or personal emergency should refer to "Refunds for Medical or Personal Emergencies" below.

Candidates who do not schedule an examination appointment with Prometric and/or who do not submit their Examination Withdrawal information online are considered no-show candidates and forfeit all fees.

To receive a refund, candidates must submit their Examination Withdrawal information online at https://www2.proexam.org/IEEE on or before the last day of the testing window.

All candidates will need to provide the following Examination Withdrawal information in order to obtain a refund:

• Candidate's full name as it appears on the application;
• Candidate's postal and email addresses;
• IEEE WCET ID number (found in the Authorization to Schedule notice);
• Testing center location (if applicable);
• Examination appointment date and time (if applicable); and
• Date and time the appointment was canceled (if applicable).

No refunds will be issued unless candidates submit their Examination Withdrawal information within the specified timeframe. Refunds are issued no later than four (4) weeks after the close of the testing window.

Refunds for Medical or Personal Emergencies

IEEE ComSoc recognizes that medical or personal emergencies may arise that prevent candidates from rescheduling or withdrawing from an examination appointment. In such cases, candidates may request a partial refund of their examination fee by submitting a written request to PES and including supporting documentation as to the nature of the medical or personal emergency (e.g., accident report, medical documentation, death certificate). Refund requests resulting from medical or personal emergencies will be reviewed on a case-by-case basis and candidates will be notified by email of the outcome of the request.  If approved, candidates will receive a refund of their examination fee minus US$100.  The US$95 application fee is nonrefundable. Examinations cannot be rescheduled to a future testing window.

Medical or personal emergency refund requests must be made in writing to PES on or before the last day of the testing window and must include a description of the situation and documentation of the emergency or extenuating circumstance. Candidates whose examination appointments were scheduled for the last two (2) days of the testing window may submit the refund request no later than five (5) business days from the last day of the testing window. Requests received after that time and/or without documentation will not be reviewed.

What Is a Medical or Personal Emergency?

IEEE ComSoc considers a medical emergency to be an unplanned medical event that arises within 48 hours of the scheduled examination and prevents candidates from taking the examination. The medical emergency may apply to candidates themselves or to one of the candidate's immediate family members (spouse, child, or parent). Medical events that can be anticipated as occurring on or near the examination date or any of the dates on which candidates can schedule, reschedule, or withdraw from the examination are not considered medical emergencies.

A personal emergency may apply to candidates themselves or to one of the candidate's immediate family members (spouse, child, or parent). Personal events that can be anticipated as occurring on or near the examination date or any of the dates on which candidates can schedule, reschedule, or withdraw from the examination are not considered personal emergencies. Inability to take the examination due to workload or work conflicts, or to an inability to properly prepare for the examination is not considered a personal emergency.

No-Show Candidates
Candidates who do not appear for their scheduled examination appointment, who arrive more than 15 minutes late for their appointment, who appear without ID or without a valid ID, or who cancel their appointment later than 12:00 noon (Regional Contact Center time) five (5) business days before the scheduled examination (without a documented medical or personal emergency) will be considered no-shows and will forfeit all fees. No-show candidates may reapply for a future examination window and pay the full fee.